bok333 Privacy Policy

1. Introduction

This Privacy Policy ("Policy") describes how bok333 ("bok333", "we", "us", "our") collects, processes, stores, and shares personal data when you use the bok333 website at bok333.app, including all associated games, betting services, payment channels, promotional features, and customer support functions.

By registering an account on bok333, you acknowledge that you have read and understood this Policy and consent to the collection and processing of your personal data as described herein. This Policy forms part of bok333's broader Terms & Conditions, and both documents should be read together.

bok333 is committed to handling your personal data responsibly, transparently, and in accordance with applicable data protection principles. We collect only the data we genuinely need to provide you with a safe, reliable, and personalised gambling experience.

Your Privacy at a Glance

2. Data We Collect

bok333 collects personal data across several categories depending on how you interact with the platform. The table below summarises the main data types we process:

bok333 does not collect sensitive personal data such as racial or ethnic origin, political opinions, religious beliefs, or health information, except where age-related health declarations are required for responsible gaming self-exclusion purposes, in which case that data is processed solely for the purpose stated.

3. How We Use Your Data

bok333 processes your personal data only for legitimate, clearly defined purposes. The primary purposes for which we use your data are as follows:

• Account creation and management: To register your account, verify your identity, and maintain your player profile on the bok333 platform.
• Payment processing: To facilitate deposits and withdrawals via bKash, Nagad, Rocket, Upay, Visa, and Mastercard, and to maintain an accurate transaction history for your account.
• Identity verification (KYC): To fulfil our obligations under anti-money laundering (AML) requirements, including verifying that you are at least 21 years of age and that you are the legitimate owner of the payment methods linked to your account.
• Fraud prevention and security: To detect, investigate, and prevent fraudulent activity, account takeovers, bonus abuse, and other prohibited conduct as defined in our Terms & Conditions.
• Responsible gaming: To monitor gaming behaviour for signs of problem gambling and to action self-exclusion, deposit limit, and cooling-off requests promptly and effectively.
• Service improvement: To analyse aggregate usage patterns, diagnose technical issues, and improve the overall performance and user experience of the bok333 platform.
• Marketing communications: To send you promotional offers, bonus alerts, and platform news — but only where you have given explicit consent to receive such communications. You may withdraw consent at any time by contacting [email protected].
• Legal compliance: To comply with applicable law, regulatory obligations, court orders, and requests from law enforcement authorities.

4. Cookies and Tracking Technologies

bok333 uses cookies and similar tracking technologies to operate and improve the platform. A cookie is a small text file stored on your device when you visit bok333.app. Cookies help us recognise returning users, maintain your session while you are logged in, and understand how different parts of the platform are used.

• Strictly necessary cookies: Required for the platform to function correctly. These include session cookies that keep you logged in during a gaming session. You cannot opt out of strictly necessary cookies without disabling the site entirely.
• Functional cookies: Store your preferences such as language settings, notification preferences, and last-visited game categories to personalise your experience.
• Analytics cookies: Collect anonymised information about how players navigate the platform — for example, which game categories are most visited, and which pages cause users to exit. This data is used in aggregate form only.
• Security cookies: Help bok333 detect and prevent fraudulent login attempts, session hijacking, and cross-site request forgery (CSRF) attacks.

You can manage cookie preferences through your browser settings at any time. Disabling certain cookies may limit your ability to use some features of the bok333 platform. bok333 does not use cross-site tracking cookies or serve third-party advertising cookies.

5. How We Share Your Data

bok333 does not sell, rent, or trade your personal data to any third party. We share data only in the limited circumstances described below, and only to the minimum extent necessary:

• Payment processors: We share financial data with payment service providers — including bKash, Nagad, Rocket, Upay, Visa, and Mastercard — solely to process your deposit and withdrawal transactions. These providers operate under their own privacy policies and are independently responsible for securing the data they process.
• Identity verification providers: We use third-party KYC service providers to verify the identity documents you submit during account verification. These providers process your data under strict contractual data processing agreements with bok333.
• Game providers: Game studios such as Pragmatic Play, Evolution Gaming, Spribe, Ezugi, NetEnt, and Microgaming may receive anonymised session data necessary to deliver their games through our platform. No directly identifiable personal data is shared with game providers beyond what is technically required for game delivery.
• Fraud prevention and security services: We may share limited technical and identity data with specialist fraud prevention services to protect the integrity of the bok333 platform and the safety of all its players.
• Legal and regulatory authorities: Where required by applicable law, a court order, or a regulatory directive, bok333 will disclose personal data to the relevant authority. We will notify you of such disclosure where legally permitted to do so.
• Business transfers: In the event of a merger, acquisition, or sale of bok333's business, your personal data may be transferred to the acquiring entity. You will be notified of any such transfer and given the opportunity to object before your data is processed under a materially different privacy policy.

6. Data Retention

bok333 retains your personal data for as long as your account remains active and for a defined period after account closure, as required to meet our legal, regulatory, and operational obligations.

• Active account data: Retained for the duration of your account's active status plus a minimum of 5 years after closure to comply with AML record-keeping obligations.
• Transaction records: Financial transaction logs are retained for a minimum of 5 years from the date of each transaction.
• KYC documents: Identity verification documents are retained for a minimum of 5 years after account closure or the date of the last transaction, whichever is later.
• Support communications: Customer support records are retained for 3 years from the date of the last interaction.
• Marketing consent records: Records of your marketing consent or opt-out are retained for the lifetime of your account plus 3 years to demonstrate compliance.
• Technical and log data: Server logs and technical usage data are retained for up to 12 months, after which they are anonymised or deleted.

When your data is no longer required for the purposes for which it was collected, and no legal retention obligation applies, bok333 will securely delete or anonymise it in a manner that prevents recovery or reconstruction.

7. Your Data Rights

As a bok333 player, you have a number of rights in relation to the personal data we hold about you. These rights are set out below. To exercise any of these rights, contact our support team at [email protected] with the subject line "Data Rights Request". We will respond within 72 hours of receipt.

8. Data Security

bok333 takes the security of your personal data seriously. We have implemented a range of technical and organisational measures designed to protect your data against unauthorised access, accidental loss, destruction, or disclosure.

• Encryption in transit: All data exchanged between your device and bok333.app is encrypted using 256-bit SSL/TLS protocols.
• Encryption at rest: Sensitive data stored on our servers — including identity documents and financial records — is encrypted using AES-256 encryption.
• Access controls: Access to personal data within bok333 is strictly limited to authorised personnel on a need-to-know basis. All internal access is logged and audited regularly.
• Penetration testing: bok333 conducts regular security assessments to identify and remediate vulnerabilities before they can be exploited.
• Incident response: In the event of a confirmed data breach that is likely to result in a risk to your rights and freedoms, bok333 will notify affected players promptly and take immediate steps to contain and remediate the breach.

While bok333 employs strong security measures, no online system can guarantee absolute security. You are responsible for keeping your own account credentials confidential. If you suspect your account has been compromised, please contact us immediately at [email protected].

9. Minors and Age Restriction

Age verification is a mandatory step in the bok333 registration and KYC process. If bok333 discovers at any point that an account has been registered by, or is being operated on behalf of, a person under 21 years of age, that account will be immediately suspended, all personal data associated with it will be quarantined, and any balance will be frozen pending investigation.

If you are a parent or guardian and believe that a minor has registered on bok333 using false information, please contact us immediately at [email protected] so that we can take appropriate action without delay.

10. Changes to This Policy

bok333 reserves the right to update or amend this Privacy Policy at any time. Where changes are material — for example, if we introduce a new category of data collection or a new purpose for processing — we will notify registered players by email or via an in-platform notification at least 7 days before the revised Policy takes effect.

The "Last updated" date at the top of this page reflects the date of the most recent revision. We encourage you to review this Policy periodically so you remain informed about how your data is being protected. Your continued use of bok333 after the effective date of any revision constitutes your acceptance of the updated Policy.

If you have any questions about this Privacy Policy or wish to exercise any of your data rights, please contact our team at [email protected]. Our privacy team is available 24 hours a day, 7 days a week, including public holidays in Bangladesh.